ROI of Social Media at Cisco
One of my new pals, Karen Snyder, did a great job synopsizing her conversation with Cisco’s Manager of New Media, Amy Paquette. I, along with I’m sure what are thousands of others out there, have personally
experienced what she describes. Amy said:
Having internal blogs is a great way for [potential external bloggers] to find their voice, and learn how to communicate with their blog. People feel more free to ask questions.
So, that’s one more valuable grain of sand in an internally-focused social enterprise environment - discover internal bloggers who could inadvertently generate sales leads or greater brand recognition externally.
And once they go external, feel free to do whatever you want with their internal blog. :)




Hey Gia!
Thank you for the shout out : ) This explains the traffic that I am seeing to that one post about Cisco!
Don’t miss my latest interview with Tac Anderson from HP…I have additional evidence to support my theory that a successful external social media program begins with a robust INTERNAL community!
~K
From karen snyder on August 21st, 2008 at 6:56 pm